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Travel Counsellors Frequently Asked Questions


We are pleased to provide you answers to some of the most commonly asked questions about travel insurance from Travel Counsellors. If you have any additional enquiries, please contact us at: enquiries@rushinsurance.co.uk
View questions about:
• Purchase
• Cover
• Policy
• Claims

Purchase

How much does a policy cost?

Prices vary depending on the policy type, duration of the trip, where you are travelling to, the age and number of people travelling and whether any of the various options are required. To find out how much a policy costs:
• Click Get A Quote
• Choose the policy type (Single Trip, Annual)
• Enter the dates and destination of the trip you require
• Enter details of the persons requiring cover
• Click on the various options available to tailor your quote to your specific needs

What cover is available under my policy in relation to Coronavirus of FCO change in advice?

From 16th March 2020, there is no cover under this policy for:
• Cancellation, abandonment or curtailment claims if the Foreign and Commonwealth Office (FCO) advises you not to travel, for example where the FCO advise against all but essential travel to an area affected by Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2) or any mutation of Coronavirus, COVID-19 or SARs-COV-2.
• Any claims as a result of Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2), any mutation of Coronavirus, COVID-19 or SARs-COV-2 or any pandemic or fear or threat of any the above. Except for the Emergency Medical Expenses section. This will only apply if you did not travel against the published advice of the FCO, any local government, local authority or WHO.

Can I buy Travel Counsellors travel insurance if I am not a resident of the United Kingdom or Channel Islands?

No, please contact Rush Insurance.

Does it matter who I book my travel arrangements through?

No, Travel Counsellors travel insurance may be purchased independently.


When does cover begin and end?

You are covered according to the dates you select on your quotation. These will be confirmed on your policy schedule once the policy is purchased. Trip cancellation insurance for Single Trip is effective from the point of purchase and for Annual multi-trip policies from the date you select cover to start. The other aspects of cover take effect when you commence your journey. Single Trip and Longstay insurance cover ends on arrival back in your home country or on the date shown in your policy, whichever is the earlier. Annual multi-trip policies terminate on the expiry date of the policy.

Am I covered for any pre-existing medical conditions?

Some existing medical conditions may be covered under the policy. Please contact our confidential medical line on 0203 829 6632 or online at www.travelcounsellors.medonline.co.uk to declare any medical conditions. (Please refer to the 'Disclosure Of Medical Conditions' on page 9 of the policy wording).

Am I covered for skiing or other adventure activities?

Travel Counsellors travel insurance covers many adventure activities. Please refer to the Additional Sports and Hazardous Activities near the back of your policy document to understand what activities we do and do not cover and if in doubt give us a call on 0161 274 9280.

Policy

Can I purchase a policy if I have already started my journey?

No, you cannot purchase a Travel Counsellors policy if you have already left the UK.

If I have any queries, who do I contact?

Call our customer service line on 0161 274 9280 or email enquiries@rushinsurance.co.uk. We are available to answer queries 9am - 17:30pm Monday to Friday.

Claims

Who do I contact in the event of a medical emergency?

Our medical emergency team is available 24 hours a day to assist you. You can reach them by calling the UK on +44 (0) 203 829 6745;

Who do I contact to make a claim?


We have appointed Travel Claims Facilities to look after your claim. If you require a claim form please obtain a form from the internet at: www.travel-claims.net or contact:
Travel Claims Facilities,
PO Box 395,
HERTFORD,
SG13 9JW


Telephone: 0203 829 6761
Email: claims@tif-plc.co.uk


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