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Refund Policy

If your cover does not meet your requirements, please contact your local Hays Travel branch within 14 days of receiving your insurance confirmation and return all your documents for a refund of your premium.

Details of your local branch can be found on your insurance confirmation.

If during this 14-day period you have travelled, made a claim, or intend to make a claim then we can recover all costs that you have used for those services.

NOTE: Your cancellation rights are no longer valid after this initial 14-day period.